Housekeeping Supervisor

Maui Resorts – Valley Isle, Papakea, and Hololani (Maui, HI)

This unique Maui based resort operation for VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, supports team members hired on Maui who will work across the Valley Isle, Papakea and Hololani properties. Guests enjoy ocean view and ocean front condo style accommodations on West Maui, with access to snorkeling, whale watching, shopping in Lahaina, and magnificent sunsets. The role spans multiple properties along the Kaanapali/Kahana corridor. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

If you enjoy leading others, staying organized, and taking pride in creating clean, welcoming spaces, this role is for you. As a Housekeeping Supervisor, you will lead a dedicated team and play a key role in delivering an exceptional guest experience every single day. Each shift brings new challenges, teamwork, and the satisfaction of seeing your efforts directly impact guest comfort. This is more than a job, it’s an opportunity to grow your leadership skills and build a rewarding career with a company that values integrity, passion, and hard work.

As a Housekeeping Supervisor, you will:

• Oversee daily housekeeping operations to ensure guest rooms and public areas meet high standards of cleanliness and comfort
• Lead, support, and motivate housekeeping team members to achieve service excellence and productivity goals
• Create daily work assignments and inspect completed tasks to ensure quality, accuracy, and policy compliance
• Communicate clearly and professionally with guests and team members to answer questions and provide guidance
• Inspect and prepare units to confirm they are “vacant and ready” before releasing them for guest arrival
• Train, coach, and develop new and existing team members to promote consistent performance and growth
• Identify and report maintenance or engineering concerns using established company procedures
• Respond promptly and professionally to guest requests, concerns, and follow-ups
• Lead by example while consistently upholding company values, service standards, and expectations

• Education: High school diploma, GED, or an equivalent combination of education and experience.
• Two years of related housekeeping experience.
• One year of supervisory experience.
• Basic computer skills, including word processing and spreadsheet programs.
• Detail-oriented with strong organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Demonstrated good judgment when working with owners and staff members.
• Ability to work a flexible schedule, including weekends and holidays.
• Valid driver’s license.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.