Housekeeping Supervisor

Conveniently located just off world-famous International Drive in Orlando, Florida, the dual-tower Westgate Palace Resort offers you the ideal opportunity to meet and engage with guests from around the world who arrive here to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers as a member of the Westgate Palace team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

The Housekeeping Supervisor oversees daily housekeeping operations in accordance with corporate and resort guidelines, ensuring high-quality standards and total guest satisfaction. This role is responsible for supervising housekeeping staff, maintaining cleanliness and organization throughout the property, and consistently meeting established quality and timeliness standards.

As a Housekeeping Supervisor, you will: 

• Supervise, motivate, and manage all housekeeping personnel, including staffing, training, discipline, scheduling, and performance monitoring to ensure adherence to service and productivity standards.
• Assign duties and review work for accuracy, neatness, and compliance with policies and procedures.
• Complete assigned projects and track progress every month.
• Communicate effectively with guests and employees, both verbally and in writing, providing clear direction and guidance to staff.
• Organize, conduct, and/or attend meetings to share pertinent information.
• Maintain regular attendance in accordance with company standards.
• Display a professional image through appearance and conduct.
• Follow company policies, philosophies, and procedures, and communicate them effectively to staff.
• Develop and maintain high standards of excellence among housekeeping staff.
• Assists in conducting annual performance reviews for team members and assists in ongoing training and development of new and existing staff.
• Inspect carpets, drapes, furniture, and other areas for stains, damage, or wear, and report as needed.
• Inspect and prepare pools and other public areas before guest arrival.
• Ensure completion of assigned units daily, including cleaning kitchens, bathrooms, bedrooms, living areas, balconies, and patios using established processes.
• Restock housewares and supplies as needed and assist in maintaining organized storage closets.
• Complete daily and weekly inspections to maintain quality standards.
• Report engineering issues using established procedures and create work tickets in HotSoS.
• Report all lost and found items to Lost Prevention and the Executive Housekeeper.
• Maintain all resort equipment and property with care to prevent damage.
• Attend all required training meetings and sessions.
• Maintain a safe, hazard-free work environment.
• Perform other duties as assigned.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Must be able to lift 35lbs and work in outdoor weather conditions
• Must be available to work on Friday, Saturday, Sunday, and holidaysTwo to four years related experience and/or training; or equivalent combination of education and experience.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.