Project Manager

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Westgate Resorts is seeking a highly motivated Project Manager to lead business initiatives, operational improvement projects, and data-driven solutions that support organizational goals onsite in Orlando, FL! This role serves as a key liaison between business stakeholders, operations teams, and technical partners, managing projects from concept through implementation and post-launch support.

The ideal candidate will have experience in project management, business operations, process improvement, data analysis, reporting, and stakeholder management. This position offers an opportunity to drive measurable business results through effective planning, collaboration, analytics, and execution.

If you thrive in a fast-paced environment, enjoy solving complex business challenges, and are passionate about leading projects that improve operational performance, we encourage you to apply.

What You Will Do: 

• Lead and coordinate cross-functional projects from initiation through deployment and post-implementation review.
• Define project scope, objectives, timelines, deliverables, milestones, and success metrics.
• Develop and maintain detailed project plans to ensure successful execution within established deadlines.
• Monitor project progress, identify risks, and implement solutions to keep projects on track.
• Facilitate project meetings, presentations, status updates, and stakeholder communications.
• Ensure alignment between business goals, operational needs, and technical solutions.
• Partner with business stakeholders to gather requirements and translate business needs into actionable project plans.
• Analyze business processes and identify opportunities to improve efficiency, productivity, and customer experience.
• Research operational challenges and recommend process improvements and scalable solutions.
• Collaborate with leadership and operational teams to support strategic initiatives.
• Develop project performance dashboards, KPI tracking tools, and operational reporting solutions.
• Create reports and visualizations that support business decision-making.
• Analyze data trends and communicate findings to both technical and non-technical audiences.
• Establish reporting methodologies and key performance indicators that measure project success.
• Coordinate system testing, user acceptance testing (UAT), and validation efforts prior to implementation.
• Support deployment activities and post-launch performance reviews.
• Document workflows, project procedures, user guides, and reporting instructions to support adoption and sustainability.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring: 

• 1-2 years of experience in project management, business operations, business analysis, process improvement, analytics, or reporting.
• 1+ years of experience working with data analysis, business intelligence, dashboard development, reporting tools, or KPI management.
• Experience supporting cross-functional teams and managing multiple priorities in a fast-paced environment.
• Experience in hospitality, vacation ownership, resorts, call center operations, customer service, travel, or related industries.
• Exposure to operational reporting, performance metrics, workforce management, or customer experience initiatives.
• Associate's or Bachelor's degree in:
  • Business Administration
  • Information Systems
  • Project Management
  • Analytics
  • Data Science
  • Related field
• Strong project management, organizational, and time management skills.
• Experience managing multiple projects and competing priorities simultaneously.
• Excellent analytical, problem-solving, and critical-thinking abilities.
• Strong written, verbal, and presentation communication skills.
• Ability to build relationships and collaborate effectively across all levels of the organization.
• Knowledge of Agile, Waterfall, and project management best practices.
• Experience creating dashboards, KPI scorecards, metrics, and executive reporting.
• Ability to analyze complex data and translate findings into actionable business recommendations.
• Strong stakeholder management and customer service skills.
• Self-motivated, detail-oriented, and capable of working independently.

Technical Skills:

• Microsoft Office Suite (Excel, PowerPoint, Word)
• Adobe Acrobat
• Tableau
• Dialer Systems
• Verint
• Salesforce
• Alteryx
• Toad Databases
• Oracle
• Tableau Prep
• Business Intelligence (BI) Platforms
• Reporting and Data Visualization Tools

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.