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Top Skills in the Workplace
Whether you’re entering the workforce or looking to grow your career, there are essential workplace skills everyone needs to thrive in their industry. The secret to success isn’t so secret at all — it’s a combination of good skills, hard work, dedication, and a willingness to keep learning and evolving.
If you are preparing for a new career move, now is an excellent time to revisit your experience and consider your talents. Building these essential workplace skills will help you put your best self forward, adapt to challenges, and help you highlight your strengths in any position here at Westgate Resorts.
Make sure to check out our blog on hospitality-specific skills too for that extra bit of insight! Some of the skills listed overlap in both articles, but we can’t emphasize enough just how important they all are for your career.
Workplace Readiness Skills
Every role has its own technical skills you may need, but there are some essential skills employers look for no matter what position you take. For example, communication, problem-solving, and adaptability are universal skills that benefit any organization.
At the end of the day, building these must-have workplace skills can help you confidently pursue new roles within Westgate. And highlighting them on your resume can give you a greater chance of receiving interview requests and promotions, especially when you learn how to market yourself to our hiring managers.
1 | Communication
Communication skills are the most sought-after skills in the job market, but they are often mentioned without clarifying what they really mean.
Good communication is about so much more than being able to speak clearly. It involves knowing how to listen to other people, respectfully disagree with them, and resolve conflicts while working toward a common goal.
Communication skills you need at work include:
- Active listening: Fully concentrating on the person speaking, paraphrasing what you hear and asking open-ended questions to learn more about their perspective.
- Clarity: Speaking clearly and not using overly complicated jargon. Adapt your speech to suit your audience.
- Nonverbal communication: Using appropriate eye contact, body language and expressions to convey your message.
- Feedback delivery: The ability to provide helpful, constructive feedback in a way that motivates your recipient. It involves offering praise and acknowledging strengths while making clear suggestions for areas of improvement.
- Conflict resolution: Knowing how to resolve disagreements, prevent arguments, and ensure that people feel respected and validated, even when they have different ideas, beliefs or opinions than you.
Building communication skills takes practice, but the more you work on learning how to engage with others, the easier it becomes. Researching some tips and tricks can also help take your communication skills to the next level.
2 | Negotiation
Negotiation isn’t just for salespeople. In everyday business situations, you will need to be able to effectively negotiate with management, colleagues, and even our guests to reach a goal.
The first time you might negotiate with someone is when you are negotiating a job offer. Then, you may want to negotiate a raise or promotion.
In daily communication, negotiation can help you resolve issues with guests by reaching a resolution that satisfies them and is in the best interest of the business.
To negotiate effectively, you need to be able to actively listen and build a rapport with someone. Rapport is a connection that promotes mutual trust and understanding.
Rather than focusing solely on what you want, good negotiation showcases what you can offer someone else, too. It ultimately leads to a mutually beneficial agreement that everyone is satisfied with.
3 | Time Management
Time management is one of the most important skills to thrive in the workplace. Without being able to manage your time well, you could miss important deadlines that have negative consequences for your company and yourself.
Examples of good time management include clocking in and out on time, arriving to work a few minutes before your shift begins, arranging your schedule to maximize productivity and ensuring that your deadlines are always met.
4 | Teamwork and Collaboration
Teamwork is vital to a successful workforce, and good collaboration is always one of the top in-demand job skills.
People grow and thrive when they know how to work well together. Companies are stronger when the workforce collaborates to benefit from everyone’s strengths and talents.
Part of good teamwork and collaboration is the willingness to ask for and accept constructive feedback. Rather than feel threatened or upset by hearing how you can improve, you take suggestions as an opportunity to grow.
Likewise, good teamwork means being able to provide feedback as needed to help others reach their greatest potential. It also means being comfortable changing how you do things if it means you can reach a shared goal faster and more effectively.
5 | Problem-Solving
There are so many little problems employees solve every day. And good problem-solving skills help you feel more confident in your job while reducing the stress on management.
Problem solvers are able to look at situations objectively, identify key issues and take strategic actions to resolve them. They think about the resources they have available, are comfortable asking for what they need and know how to communicate their plans effectively to leadership.
6 | Critical Thinking
Critical thinkers are analytical and interested in developing a greater understanding of processes and people.
Rather than just agree or disagree, they take time to weigh the pros and cons and explore both sides of an issue before forming an opinion.
Critical thinkers are able to evaluate problems from multiple angles, explore different solutions and make well-informed decisions based on all of the available facts.
Good critical thinkers are vital to the workforce because they help drive innovation and growth.
When you know how to think critically, you can minimize discomfort from situations you don’t understand or disagree with.
Critical thinking skills give you the confidence to address difficult subjects or unfamiliar topics with an open mind and willingness to learn.
7 | Adaptability
In our fast-paced world, adaptability is one of the top skills for workplace success.
Technologies are always changing, and companies are interested in evolving their workflows to become more dynamic and agile. This means employees must be comfortable learning new skills, changing the way they work and meeting their company’s needs as they shift.
Being adaptable requires having an open mind and comfort with the unknown.
On a smaller level, adaptability includes being comfortable handling various types of tasks throughout the day, shifting your attention as needed and being responsive to your employer’s requests.
8 | Computer Literacy
Good computer literacy is essential for employees as the rise of technology continues.
Being able to navigate various types of computer systems, learn new software and adopt the latest tools and resources will help you stay a valuable contributor to your company.
In addition to basic computer literacy skills, employers are actively seeking employees with a broader digital skill set. For example, the rise of artificial intelligence (AI) has made AI skills one of the most in-demand skills in 2024.
Depending on your industry, different technology skills will be essential, like point-of-sales (POS) software or customer relationship management (CRM) tools.
9 | Emotional Intelligence
Emotional intelligence, or EQ for short, is the ability to recognize, label and effectively manage your emotions and the emotions of others.
Emotionally intelligent people are comfortable feeling all of their emotions, even ones that are difficult to handle, like anger or sadness.
High emotional intelligence is a soft skill employers look for because people who are emotionally intelligent are also more effective communicators and collaborators. They have a greater tolerance and acceptance for other people’s emotions, too, even when they may not share their sentiments.
You can practice improving your emotional intelligence by learning to recognize and respect your emotions. You can also focus on learning nonverbal social cues, like frowning or closed body language, to better understand the feelings of others in different situations.
10 | Networking
Networking is a skill many people struggle with, but it’s also one of the top skills in the workforce. Networking is really all about self-marketing. You learn how to sell your skills and talents to further your career opportunities.
In the workplace, networking with management can help you put yourself on their radar for a promotion.
When you’re seeking new employment, networking allows you to make strong connections with people in your industry that could help you get a job in the future.
Networking skills include open communication, requesting feedback, positive thinking, public speaking, leadership, and following up with people after meeting them to maintain strong relationships.
Workplace Skills Plan
With a little time, dedication, and experience, you can master top workplace skills like communication, negotiation, and adaptability.
Give yourself the chance to grow because you may be surprised at how much you can improve when you have an open mind.
Take advantage of free online resources and research skills you’d like to improve on. Ask managers or senior team members about what they do to improve their skills in the workplace.
As you gain more experience, the wiser you’ll become. We hope these tips help you succeed in the industry you pursue.
Are you ready to start practicing these essential skills for career success? Browse our various departments to find your next career move within Westgate.
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