What is the Career Progression in the Hospitality Industry?

When it comes to a career with Westgate Resorts, your journey is our passion.

Your first thought about hospitality careers might be that there’s no career progression, and you might also be thinking that the roles available are limited and not suited to everyone. Well, we’re here to debunk that!

Whether you’re looking for a front-of-house thrill or a corporate strategy role, Westgate offers a diverse range of paths grounded in our core values: Integrity, Work Ethic, and Passion.

Hospitality Careers

Aside from the “traditional” roles in hospitality, there’s a wide variety of non-traditional or perhaps overlooked roles that appeal to many different people. 

Of course, you’ve got housekeeping and food and beverage, but have you considered the paths that are open in sales and marketing, corporate and executive management, and beyond?

We’re going to break down just some of the roles you could find yourself in when you pursue a career at Westgate Resorts as well as the career progression available in these. No matter the position, all team members can rely on our core values—Integrity, Work Ethic, and Passion—to guide and inspire our culture.

Housekeeping: More Than Just a Job

A career in housekeeping is an inspiring journey filled with growth and flexibility. You might start as a Laundry Attendant or Public Area Attendant, but the ladder goes much higher.

You may join us as a Housekeeper, Public Area Attendant, or Laundry Attendant, but it doesn’t stop there. Every day you’ll be working on your knowledge and understanding to help you progress in this career. 

From a Housekeeping Supervisor to a Housekeeping Manager, there are plenty of opportunities for development at Westgate Resorts for you to climb the housekeeping ladder!

When you could work on a housekeeping team within a positive and enriching work environment (in a beautiful location, might we add!) that keeps guests at the heart of what they do, there's nothing stopping you from unlocking your potential.

Day in and day out, you’ll be refining transferable skills that you can take with you to any department in Westgate Resorts.

Food & Beverage (F&B): From Service to Leadership

Whether you’re crafting cocktails or mastering the kitchen, our F&B department offers a fast-paced environment for growth.

But what’s the career progression like in Food and Beverage?

• Entry Roles: Bartender, Server, Host/Hostess, or Culinary Assistant.
• Leadership Goals: Restaurant Supervisor, Banquet Manager, or Chef de Cuisine.

Skill Building: You’ll master time management, food safety, and elite customer service.

Corporate & Specialized Roles

Now that we’ve uncovered some of the career progression routes available in “standard” hospitality roles, we’re going to touch on some of the more corporate roles you could find yourself in.

Sales and Marketing job progression

The opportunities in Sales and Marketing really are endless. This department is perfect for those more comfortable with a traditional corporate style, office-based role. 

When you start out in a Sales or Marketing role with Westgate Resorts, you’ll learn and refine the principles of customer engagement, strategy, and market research. 

You might start out as a Marketing Greeter, a Revenue Coordinator, or a Package Sales Agent (to name just a few), and then you can work your way up to supervisory or managerial positions in the department. 

After putting in the hours and hard work, refining your sales traits, and expanding on your sales and marketing skills, you could find yourself as a Marketing General Manager!

Hospitality Career FAQs

What are the most important skills for a hospitality job? 

Beyond technical skills, we value "soft skills" like communication, empathy, problem-solving, and a strong work ethic. These are the foundations of great guest experiences.

Can I move between departments at Westgate Resorts? 

Yes! We encourage internal mobility. The skills you learn in housekeeping or F&B often make you an excellent candidate for sales, marketing, or management roles.

Do I need prior experience to apply? 

While experience is a plus for senior roles, we offer entry-level positions with comprehensive training for those with the right attitude and passion for service.

Love What You Do, Who You Do It With, and Who You Do It For at Westgate Resorts

At Westgate Resorts, we’re big on looking out for our Team Members while they get to embrace the flexibility and endless possibilities that we have to offer.

Whether it’s our Daily Pay Benefit option, where you can access your pay when you need it, our wellness programs and culture, our generous company-matched 401K, or our development opportunities, to name a few, we assure you that you’ll be well looked after when you join us!

Browse our available roles today for a career grounded in integrity and purpose.